Questions & Answers

SHIPPING & DELIVERY FAQs

How long do products take to ship?

Most orders take between 3-5 business days to ship out from our warehouse in Richmond, VA. These standard orders are delivered within 7-10 business days. Select products may not be stocked locally and may incur longer lead times, usually no longer than 25-30 days.

How much does delivery cost?

Delivery costs vary depending on the selected products, order size, and location. Shipping costs are generally between $15-30 per order. Free shipping on select orders larger than $500.

Who does Biofargo sell to?

Biofargo Inc. only sells to authorized laboratories at academic institutions, research firms, government, or other qualified clients. Our products are intended for laboratory research purposes only. We do not sell to private individuals.

PAYMENT FAQs

How can I pay for my order?

You can place an order with us one of three ways.

  1. 1. Directly on our online store (credit card)
  2. 2. Submitting a purchase order to contact@biofargo.com (net 30)
  3. 3. Over the phone (804)-529-2296 (credit card)

Please feel free to contact us directly at contact@biofargo.com with any questions!

How do I place an order if I'm tax exempt?

If you're tax exempt, please contact us at contact@biofargo.com from an authorized tax exempt email address, or provide tax exemption paperwork. After verifying your tax status, we can update your profile to not charge tax.

Can I get a refund on my purchase?

Refunds are reviewed on a case-by-case basis. We do not generally offer refunds except in cases of:

  1. 1. Delayed Shipping or Undeliverable Orders
  2. 2. Damaged Items
  3. 3. An Incorrect Item Received

Please contact us directly at contact@biofargo.com for any refund requests.

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